Return Policy
ShowPoo Anime Wholesaler 2010-12-14

 

Return Policy
Below is YOU-Q's return policy. If you want to return item/items to us, please read and follow the instructions listed. You should also call our Customer Support Hot-line and one of our customer sales representatives will be glad to help you. It is crucial to understand our return policy and make certain the criteria are met before physically sending item/items back to us.
YOU-Q reserves the right to charge a handling fee on all returned products.
 
How to refund a product?
Several conditions must be met before YOU-Q will refund an item. We also offer partial refunds if conditions for a full refund is not met. Also note that some of our items are non-refundable. You should also call our Customer Support Hot-line and one of our customer representatives will be glad to clarify for you.
We only allow a complete refund for items that have problems caused by YOU-Q. This means that damaged items not caused by YOU-Q cannot warrant a full refund.
If the returning package doesn't include all the accessories and parts it was shipped with, the cost of the accessories and parts will be deducted from the total product price and can only warrant a partial refund.
 
Want to replace a product ?
Several conditions must be met before YOU-Q will replace an item. Note that some of our items are non-replaceable. You should also call our Customer Support Hot-line and one of our customer representatives will be glad to clarify for you.
YOU-Q will ship the replaced package back to you with no charge! We will handle all the necessary shipping fees (from YOU-Q back to you).
 
Need to repair a product ?
YOU-Q will repair your item/items if there is ever a problem with it. You should also call our Customer Support Hot-line and one of our customer sales representatives will be glad to clarify for you. A repairing fee might apply depending upon the reason and condition of the damaged item.
When the package finally returns to our office, we will examine the item, identify the problem, and send the package on its way for repair. Note that the time it takes to repair will differ from item to item. For more information please call our customer representatives for clarification.
 
Which products are Non-refundable?
Non-Refundable Products
Clothing
YOU-Q a reserves the right to make additions to the list of non-refundable items. If there are any further inquiries please contact one of our customer representatives for more information.
Non-Replaceable Products
Health  Products
YOU-Q reserves the right to make additions to the list of non-refundable items. If there are any further inquiries please contact one of our customer representatives for more information.
If you have any problems, please feel free to contact customer service.

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